Frequently Asked Questions – Hot Devil
Where can I find my local stockist?
Please visit our ‘where can I buy’ page and search your location for your nearest stockist. If you are looking for a specific product it is always a good idea to call the stockist first to make sure the item is in stock for you.
Where can I find a Safety Data Sheet for the Trade Map products?
We have a link on all our Trade Map products so you can easily download the Safety Data Sheet when needed.
If you are unable to download the Safety Data Sheet, please contact our Customer Service Centre on (03) 9775 0713 and we would be happy to email you the Safety Data Sheet. Download here.
Where can I find a Safety Data Sheet for the Butane Gas products?
We have a link on all our Butane products so you can easily download the Safety Data Sheet when needed.
If you are unable to download the Safety Data Sheet, please contact our Customer Service Centre on (03) 9775 0713 and we would be happy to email you the Safety Data Sheet. Download here.
Where can I find a Safety Data Sheet for the Propane Gas Products?
We have a link on all our Propane products so you can easily download the Safety Data Sheet when needed.
If you are unable to download the Safety Data Sheet, please contact our Customer Service Centre on (03) 9775 0713 and we would be happy to email you the Safety Data Sheet. Download Here.
Where can I find a Safety Data Sheet for the Oxygen products?
We have a link on all our Oxygen products so you can easily download the Safety Data Sheet when needed.
If you are unable to download the Safety Data Sheet, please contact our Customer Service Centre on (03) 9775 0713 and we would be happy to email you the Safety Data Sheet. Download Here.
Can you repair my Hot Devil product?
All Hot Devil products are covered by a minimum 12-month replacement warranty. We do not recommend attempting to repair your Hot Devil product. If you believe your Hot Devil product to be faulty, you can contact your place of purchase or our customer service team for further assistance.
Do you supply spare parts for my Hot Devil Product?
Due to safety reasons, we do not supply spare parts for our Hot Devil products. All the Hot Devil products are covered by warranty. If your goods are defective within the warranty period, you will be provided with a replacement, store credit or refund of the full amount of the purchase price.
I am a stockist and my company is not listed on the Hot Devil Website, who do I contact to have it added to my stockist page?
Please contact our Customer Service Centre on (03) 9775 0713 or email [email protected], we will then add your company to the ‘my stockist’ page.
Are your Trade Map, Propane & Oxygen cylinders recyclable? Where?
These cylinders are recyclable once empty. Most municipal tips have recycling facilities that accept cylinders (some charge, some are free). We would suggest contacting your local tip for more information or visit https://recyclingnearyou.com.au/gas-cylinders/ to find your nearest recycling facility.
My oxygen cylinder has run out quickly when I have been using my oxy kit, how long is the oxygen cylinder mean to last?
The Hot Devil Oxy Kit and Super Oxy Blow Torch Kit are the two kits with the fine flame. Both these kits require the oxygen cylinder to achieve the desired flame. When used correctly the Oxy Kit will achieve approximately 20 minutes from an oxygen cylinder, and the Super Oxy Blow Torch Kit will get almost 25 minutes. Having said this, if the initial ‘dirty flame’ is set too high, then the amount of oxygen needed to achieve a good pinpoint flame is quite high, resulting in a burn time of 5-10 minutes per oxygen cylinder.
There are other units that can have a hose fitted for ease of use, however, whilst the flame is quite effective on these other units, it is not the pinpoint flame of an oxy kit. Please see the YouTube link demonstrating such a kit. https://www.youtube.com/watch?v=2jqJ524ChVA
I have purchased a Hot Devil Product from a stockist, do I contact you regarding any issues or returns?
Although we are happy to help you with any queries. we suggest that you contact the stockist where you purchased the Hot Devil item. If you have any further queries, please email [email protected] or contact us on (03) 9775 0713.
Can I get a printable PDF copy of the safety, instruction & operating manual as I have thrown away the box for my product?
We are currently in the process of updating our instructional and operating information to help make the instructions easy to follow. Many of our products on the website will be updated with a downloadable PDF document with all the instructions in case you have misplaced them or thrown away the box.
We also have a YouTube channel which we are consistently updating with helpful instructional videos for our products. Please click on the link to visit our YouTube Channel
